Contribution of Cashless Payment on Business Operations performance and customer satisfaction. A case of canal + Rwanda – Nyarugenge branch. (Record no. 11)

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Transcribing agency Kepler
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Personal name Eric Tuyishime
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Title Contribution of Cashless Payment on Business Operations performance and customer satisfaction. A case of canal + Rwanda – Nyarugenge branch.
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Summary, etc. In the course of this research, background analysis was conducted to give the basis of this study.<br/>The world of today is adapting technology at all levels of life. Among these technologies, there is<br/>E-payment (cashless payment). Various countries have adopted cashless payments systems in their<br/>economy as well as in businesses and this rapidly increased during the time of Covid-19 pandemic.<br/>However, starting the time pandemic reduced, the significant of using cashless payment as well as<br/>various measures and regulations for using cashless have been declined. Now, the question is this:<br/>is there a negative impact cashless payment and cashless transaction had on business and<br/>economy? Why did the use of cashless payment decline after Covid-19 pandemic? This study was<br/>aimed to explore the impact of cashless payment on business operations and customer satisfaction.<br/>This helps to know the effect of cashless payment on both business and customers. Two statements<br/>were tested in this study: “Cashless payment systems increase the speed of customer services at<br/>reasonable costs.” And “Cashless payment systems promote real time data and reduce operations<br/>costs.” Case study is the study design used in the process or this study and the Random sampling<br/>was used to select the representative sample of the population. 126 people were selected as a<br/>sample of the population including 55 employees and 71 customers. More than 60% of respondents<br/>claim that costs related to cashless payments are normal and low. MOMO pay is a cashless<br/>payment method that is popular and used in business at the rate of more than 69.1% in customers<br/>perspective and 83.6% in employees’ perspectives. Since there are few cashless payment methods<br/>used in business, one of these methods dominates others which present monopoly in using these<br/>cashless methods. Encouraging interoperability for the cashless methods can help to address the<br/>monopoly in these cashless methods. Telecommunication companies should adopt interoperability<br/>and help businesses to use it in transactions. Researchers should conduct further research to see<br/>how interoperability can impact the transactions and costs associated with adapting this method.
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Uncontrolled term SNHU
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Genre/form data or focus term Research Report
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    Dewey Decimal Classification   Not for loan Kepler College Kepler College 06/02/2025   KG21007 06/02/2025 06/02/2025 Computer Files