Impact of Patient Services-provider ratio on the quality of healthcare services delivery in health facilities. (Clinique Saint Moise) (Record no. 15)

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Transcribing agency Kepler College
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Personal name Bill Rugero
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Title Impact of Patient Services-provider ratio on the quality of healthcare services delivery in health facilities. (Clinique Saint Moise)
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Summary, etc. This study examines how patient-provider ratios affect the provision of healthcare in<br/>Rwanda's public health facilities, highlighting the crucial role that staffing levels play in<br/>influencing the standard of care and patient satisfaction. With only 1.5 healthcare providers<br/>per 1,000 people, Rwanda's workforce density is below the minimum of 2.3 recommended by<br/>the World Health Organization (WHO), posing serious challenges to the country's healthcare<br/>system. Longer wait times for patients and overworked staff are the results of this<br/>inadequacy; interestingly, 64.7% of patients surveyed said they waited one to two hours for<br/>medical consultations, while only 23.5% waited less than thirty minutes. According to the<br/>survey results, patient satisfaction is still only moderate. Only 11.8% of respondents gave<br/>their care a highly satisfactory rating (5 out of 5), and 11.8% gave it a low rating (1 or 2). A<br/>few factors that lead to this mediocre level of satisfaction are the heavy patient loads that<br/>medical staff must handle, which result in hurried consultations and little personalized<br/><br/>attention from healthcare providers. Furthermore, according to 44.4% of respondents, follow-<br/>up appointments are rarely handled well, underscoring ongoing administrative difficulties in<br/><br/>guaranteeing continuity of care. These results are supported by interviews with medical<br/>professionals, who disclose that physicians frequently see 21 to 30 patients per day, severely<br/>compromising the quality of care because they do not have enough time for each patient. In<br/>addition to having an impact on patient outcomes, this dynamic raises the risk of burnout and<br/>lowers job satisfaction among healthcare professionals. The study comes to the conclusion<br/>that patient satisfaction, health outcomes, and the quality of healthcare services are all<br/>directly impacted by the current patient-provider ratios. It promotes all-encompassing tactics<br/>to raise these ratios, such as focused hiring and training initiatives for healthcare<br/>professionals, the use of financial incentives, and more spending on technology like<br/>telemedicine and electronic health records (EHRs). Rwanda can improve patient satisfaction,<br/>staff burnout, and healthcare delivery by implementing these strategies.
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Genre/form data or focus term Research Report
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    Dewey Decimal Classification   Not for loan Kepler College Kepler College 06/03/2025   06/03/2025 06/03/2025 Computer Files