TY  - BOOK
AU  - Bill Rugero
TI  - Impact of Patient Services-provider ratio on the quality of healthcare  services delivery in health facilities. (Clinique Saint Moise)
KW  - Undergraduate
KW  - SNHU
KW  - BAHE
KW  - Digital Repository
KW  - Research Report
N2  - This study examines how patient-provider ratios affect the provision of healthcare in
Rwanda's public health facilities, highlighting the crucial role that staffing levels play in
influencing the standard of care and patient satisfaction. With only 1.5 healthcare providers
per 1,000 people, Rwanda's workforce density is below the minimum of 2.3 recommended by
the World Health Organization (WHO), posing serious challenges to the country's healthcare
system. Longer wait times for patients and overworked staff are the results of this
inadequacy; interestingly, 64.7% of patients surveyed said they waited one to two hours for
medical consultations, while only 23.5% waited less than thirty minutes. According to the
survey results, patient satisfaction is still only moderate. Only 11.8% of respondents gave
their care a highly satisfactory rating (5 out of 5), and 11.8% gave it a low rating (1 or 2). A
few factors that lead to this mediocre level of satisfaction are the heavy patient loads that
medical staff must handle, which result in hurried consultations and little personalized

attention from healthcare providers. Furthermore, according to 44.4% of respondents, follow-
up appointments are rarely handled well, underscoring ongoing administrative difficulties in

guaranteeing continuity of care. These results are supported by interviews with medical
professionals, who disclose that physicians frequently see 21 to 30 patients per day, severely
compromising the quality of care because they do not have enough time for each patient. In
addition to having an impact on patient outcomes, this dynamic raises the risk of burnout and
lowers job satisfaction among healthcare professionals. The study comes to the conclusion
that patient satisfaction, health outcomes, and the quality of healthcare services are all
directly impacted by the current patient-provider ratios. It promotes all-encompassing tactics
to raise these ratios, such as focused hiring and training initiatives for healthcare
professionals, the use of financial incentives, and more spending on technology like
telemedicine and electronic health records (EHRs). Rwanda can improve patient satisfaction,
staff burnout, and healthcare delivery by implementing these strategies
UR  - https://drive.google.com/file/d/1OdSFi7fwW4Ier3aMzGUU_whHwYWNS6wP/view?usp=sharing
ER  -