Research proposal of the BA Research Module

This research investigated the “Impact of Patient-Provider Communication on the Quality of
Healthcare Services Delivery and Patient Satisfaction” at Centre Chirurgie Orthopédique Et
Pédiatrique in Sainte Marie de Rilima, Rwanda. The study employed a correlational study design,
the study aimed to explore the relationship between patient-provider communication, healthcare
service quality, and patient satisfaction. A stratified random sampling for patients and convenience
sampling for healthcare providers has been employed. The total number of participants was 80 and
all have signed the consent form as were desired and designed before the beginning of the survey.
The study employed data collected through structured surveys, interviews for focus groups,
analyzed data using statistical methods.
The study reveals communication gaps at Centre Orthopédique Pédiatrique Et Rehabilitation in
Rwanda, causing limited patient understanding, reduced treatment adherence, and delayed access
to services. These issues strain healthcare resources, leading to suboptimal health outcomes and
increased costs. The study recommends a multifaceted intervention strategy, including the
integration of Health Information Technology (HIT), patient-centered collaboration (PACs), and
regular assessments to improve communication, patient understanding, treatment adherence, and
overall satisfaction. The findings aim to contribute to the understanding of communication
dynamics in healthcare, offering insights for enhancing services quality and patient satisfaction in
Rwanda’s unique sociocultural context.